Refund policy

Cancellation, Return & Points Refund Policy – Klothinc

At Klothinc, we strive to provide high-quality products and a smooth shopping experience. Please read this policy carefully before placing your order.

1. Order Cancellation

Before Shipment

Orders may be cancelled within 12 hours of placement or before the order has been shipped, whichever is earlier.

To request cancellation, contact us with your order number at:

Email: klothinc.com@gmail.com

Approved cancellations made before shipment will generally be refunded to the original payment method. Customers may also choose to receive Klothinc Points of equivalent value.

After Shipment

Once an order has been shipped, it cannot be cancelled. Customers may request a return or exchange according to the conditions below.

2. Return Eligibility

A return request must be raised within 7 days from the date of delivery.

To qualify for return, the product must be:

Unused, unwashed and unworn
Free from stains, odour, damage or alteration
Returned with its original tags, packaging and accessories
In a condition suitable for resale

Klothinc may request clear photographs or an unboxing video before approving a return request.

3. Refund Through Klothinc Points

For approved standard returns, including size issues, fit issues or change-of-mind returns, the eligible refund amount will be issued as Klothinc Refund Points instead of cash.

The conversion will be:

₹1 eligible refund amount = 1 Klothinc Point

For example, an approved refund of ₹599 will be credited as 599 Klothinc Points.

Refund Points:

Can be used for future purchases on the Klothinc website
Will be credited to the customer account associated with the order
Cannot be transferred to another customer
Cannot be exchanged or redeemed for cash
Will not expire, provided the customer account remains active

Customers must log in using the same email address or mobile number used while placing the order to access and redeem their points.

4. Damaged, Defective or Incorrect Products

If a customer receives a damaged, defective or incorrect product, Klothinc may offer:

A free replacement
An exchange
Klothinc Points of equivalent value
A refund to the original payment method, where applicable

The customer must report the issue within 48 hours of delivery and provide clear photographs and an unboxing video showing the issue.

Claims raised after 48 hours may not be accepted.

5. Refund Processing Time

Once the returned product reaches us, it will undergo a quality inspection.

Approved Klothinc Refund Points will be credited within 5–7 working days after inspection.

If the returned product does not pass our quality inspection, the return or points refund request may be rejected.

6. Refund Amount

Refund Points will be calculated based on the amount actually paid for the returned product after applying discounts, coupons or promotional offers.

The following charges are generally non-refundable and will not be converted into points:

Original shipping charges
Cash on Delivery charges
Convenience fees
Return shipping charges
Payment gateway charges

These charges may be refunded when the customer receives a defective, damaged or incorrect product due to an error by Klothinc.

For combo offers, bundle offers or multi-product discounts, the refund value will be recalculated according to the revised offer eligibility after the return.

7. Loyalty Points Earned on Returned Orders

Any regular loyalty or reward points earned from an order may be reversed when the full order or any product from that order is returned or cancelled.

Refund Points issued against an approved return will be credited separately according to the eligible refund amount.

8. Non-Returnable and Non-Refundable Items

Returns, exchanges and Refund Points will not be available for:

Used, washed, worn or altered products
Products damaged after delivery
Products returned without original tags or packaging
Products with stains, odour, hair or signs of wear
Innerwear and hygiene-sensitive products
Personalised or customised products
Clearance or final-sale products where specifically mentioned
Return requests raised after seven days from delivery

9. Important Conditions

Klothinc reserves the right to reject any return, exchange or Refund Points request if the product fails the quality inspection or does not meet the conditions stated in this policy.

Refund Points are issued as Klothinc store credit and are not a cash or bank refund.

By placing an order on the Klothinc website, the customer acknowledges and accepts this Cancellation, Return and Points Refund Policy.