Refund policy

Cancellation & Refund Policy – Klothinc

We strive to provide the best experience and quality products to all our customers. Please read our policy carefully before placing an order.

1. Order Cancellation

Before Shipment:

  • Orders can be cancelled within 12 hours of placement or before they are shipped.

  • To cancel, contact us immediately via WhatsApp or email with your order number.

After Shipment:

  • Once your order has been shipped, it cannot be cancelled. You may still request a return or exchange as per our return policy.

2. Refund Policy

Refunds are applicable in the following cases:

  • If the order is cancelled before shipping

  • If the product received is defective or damaged

  • If the wrong item is delivered

  • If the returned item passes quality check

Refund Process:

  • Refunds are initiated to the original payment method (in case of prepaid orders)

  • For COD orders, we will collect your UPI/bank details during the return process

  • Refunds are processed within 5–7 working days after inspection and approval

3. Non-Refundable Items

The following items are not eligible for refund:

  • Used, washed, or damaged products (not due to transit)

  • Items returned without original packaging or tags

  • Innerwear or personalized/custom items

  • Products returned after the return window (7 days from delivery)

4. Contact for Support

If you wish to cancel or raise a refund request, please contact us at:

Email: Klothinc.com@gmail.com